Frequently Asked Questions

Every dog thinks a little differently — that’s why we made it easy.
The best place to start is our Enrichment Quiz, which matches your dog’s energy level, play style, and experience with enrichment to the bundle or toys that will work best for them.

If you’d rather choose yourself:

- New to enrichment or shorter attention span? Start small.
- High-energy or working breeds? Go for a larger bundle with more challenge.
- Already enrichment-savvy? Bigger bundles = more variety, less boredom.

👉 Still unsure? Take the Enrichment Quiz — it takes under 2 minutes and removes the guesswork.

Take Enrichment Quiz

CleverTails products are designed for dogs of all ages — puppies, adults, and seniors. Mental stimulation matters at every stage of life (yes, even for older dogs 🧠).

- Puppies: Start with an easy-level puzzle (Level 1) and gradually increase difficulty as your puppy grows and gains confidence.
- Chewing toys: Recommended for dogs 6 months and older, once adult teeth have come through.
- Size: We’ve seen dogs from Dachshunds to German Shepherds happily use our toys. Consider their size, chew strength, and enthusiasm.

More detailed size guidance is listed within each product description. Always supervise play and remove toys if damaged.

No — and we won’t pretend they are.
There’s no such thing as a truly indestructible dog toy.

That said, quality still matters. CleverTails products are carefully chosen for durability, safety, and how well they support mental enrichment — not as disposable toys, but as tools for purposeful play.

They’re designed to engage your dog’s brain, not withstand unsupervised power-chewing. Always supervise play, choose products that suit your dog’s play style, and remove toys if damaged.

Most enrichment sessions should last 10–30 minutes. Mental work is tiring — your dog’s brain burns more energy than you think.

Short, intentional sessions are more effective than leaving enrichment out all day. You’re aiming for focused thinking, problem-solving, and a calm finish, not frustration or overstimulation.

Every dog is different, so watch your dog’s body language and end the activity while they’re still engaged and successful.

Yes — always supervise your dog during enrichment activities, especially when introducing something new.

Once you’re confident your dog knows how to use the product appropriately and safely, you may be able to step away for short periods. Every dog is different, so trust your judgment and consider your dog’s play style, chew strength, and experience with enrichment.

Enrichment works best when it’s intentional, not set-and-forget.

Yes! All products included in our boxes are carefully selected and designed to be safe for dogs. We work with trusted brands that follow safety regulations.

Important: While our toys are built for durability, no toy is truly indestructible. Always supervise your dog during play until you're confident they can enjoy it safely on their own.

Some dogs take a little time to get the hang of enrichment — it’s new brain work, after all 🧠.

Try introducing the toy with a few treats, guiding them through the first session, or using it as a short, fun game. Most dogs catch on quickly once they realize it’s rewarding.

If your dog is still unsure, check out our tips & tricks in the product guide — we’ve seen even the most hesitant pups become obsessed with enrichment in no time!

All our treats are single-ingredient and proudly made in Australia, so you always know exactly what your dog is getting.

If your dog has specific allergies or dietary needs, we recommend reaching out to us — we’re happy to help you pick the right product so your dog can enjoy enrichment safely.

We care about quality — our toys are built to last, but sometimes accidents happen.

• Replacements / Store Credit: If your dog chews a toy to pieces or it’s broken beyond normal play within 14 days of delivery, contact us at woof@clevertails.com.au with proof of purchase and a photo. We’ll replace it or offer store credit.
  
• Faulty Products: Returns are accepted only for faulty or defective items. Contact us within 14 days of purchase. Items must be unused, in original condition, and include all tags. Return shipping is usually the customer’s responsibility unless otherwise arranged.
  
• Refunds: Once we receive and inspect the returned faulty item, we’ll process a refund within 10 days. Refunds cover the product price and any prepaid shipping where applicable.
  
• Non-Returnable Items: Prepaid subscriptions, sale items, and non-faulty products.
  

Questions? Email us at woof@clevertails.com.au — we’re happy to help!

We offer standard and express delivery.

We pack orders with care and aim to ship within 1–3 business days (excluding weekends and public holidays).

Standard Delivery: Please allow 3 to 10 business days.

Express Delivery: Please allow 1 to 4 business days.

Once your box has shipped, you will receive a tracking number via email so you can track the status of your delivery.

Delivery may vary during holidays and remote locations. Australia Post can experience delays from time to time which are beyond our control.

Currently, we only offer shipping within Australia. Maybe one day!